Carlos Rodriguez

Chicago, IL Email: rguezz@gmail.com Phone: 773-620-6541 https://www.linkedin.com/in/carlos-rodriguez-8308bb256

SUMMARY

Actively seeking a dynamic opportunity to leverage my expertise in designing, executing, and overseeing cloud-based solutions. I possess exceptional communication and analytical proficiencies, as well as the ability to lead and collaborate with cross-functional teams, cementing me as a valuable addition to any organization. My ultimate objective is to deliver cutting-edge cloud solutions that deliver unmatched efficiency, scalability, and security, propelling business expansion and prosperity.

CERTIFICATIONS

Google IT Support Certificate

Coursera - 2023

Certified for IT Support Specialist

AWS Certified Solutions Architect

Amazon Web Services - 2023

Earners of this certification have a comprehensive understanding of AWS services and technologies.

Computer Science Career Path

CodeAcademy - 2022

Certified in CodeAcademy's Computer Science Career Path

AWS Certified Cloud Practitioner

Amazon Web Services - 2022

Earners of this certification have a fundamental understanding of IT services and their uses in the AWS Cloud.

PROJECTS

Cloud Resume Challenge for AWS

EXPERIENCE

Collections Manager

Peak Professionals Inc 2/2017-11/2021 Rolling Meadows, IL

Developed and implemented collections strategies while delivering excellent customer service on overdue accounts for student loans and provided the clients with support throughout the duration of the program as regulated by the Department of Education.
Consistently achieved a 90% or greater rehabilitation rate of customers successfully completing the required program to place their loans in good standing with the Department of Education on a monthly basis, while working in a dual role of collections agent and manager.
As a collections manager, increased production by collaborating with other managers on methods to enhance performance from the group of 20 agents, training new hires on the processes provided by the Department of Education, and taking escalation calls such as customer complaints.

Collections Team Leader

Van Ru Credit Corporation 04/2011-02/2017 Des Plaines, IL

Aided clients with repayments towards their student loans by explaining programs available and providing them with support throughout the duration of the program as regulated by the Department of Education.
Achieved tier one status within the company by generating over $750,000 of new student loan collection accounts while funding over $500,000 worth of accounts on a monthly basis.
As a team leader, oversaw the production of a group of 4 team members and provided them with the necessary training to help them achieve their monthly goals while adhering to company, state and federal policies.

Produce Night Supervisor

Whole Foods Market 02/2007-01/2010 Chicago, IL

Provided an exceptional shopping experience by assisting customers with knowledgeable advice on all their produce needs at the flagship store of the midwest for Whole Foods.
Supervised a team of 6 employees in the produce department night shift while ensuring adherence to all safety policies and regulations.
Collaborated closely with Store Leadership to ensure the produce departments presentation was always up to company standards and expectations through effective merchandising and display maintenance.